If you have purchased an item internationally, keep in mind that shipments from a seller outside your country usually take longer to arrive. If you haven't received the item yet, you may want to give it a little longer to arrive. But since the item was purchased a month ago it was impossible for you to cancel it. You can also ask eBay to step in and help if the item hasn't arrived. You can always check if the seller provided any tracking number or estimated delivery date for your purchase. Here's how to check:
1. Sign in on your eBay account.
2. Click "My eBay" link at the top right side of the screen.
3. Under "My eBay: Summary" click on "Purchase History" link at the left side.
4. On your purchases, you can check if the seller provided a tracking number or estimated delivery date.
Since you haven't received the item after the estimated delivery date, don't worry, eBay Money Back Guarantee covers your purchase price plus original shipping for virtually all items on eBay.com. We guarantee you will get the item you ordered or your money back. If you haven’t received your item, follow these steps.
1. Check the status of your order by viewing the item in question under your Purchase history.
2. Under More actions, select I didn't receive my item. You can choose this as soon as the estimated delivery date has passed or 7 days after payment if the seller didn't give a date.
3. On the next page, select I want a refund or I want the item. If you wish, you can also include a message to your seller.
4. Click Send request.
After you've opened the request, the seller has 3 business days to respond. A response could include any of the following:
* Tracking information for your shipment
* A message
* A full refund
* An offer to send a replacement item
If you're satisfied with the seller's resolution, you can close the request through the Resolution Center:
If after 3 business days the seller hasn't replied or you have not been able to resolve the issue, you can ask eBay to step in.
1. In the Purchase history section of My eBay, find the item you have not received.
2. Click the See request details button (this might be under the link for More actions).
3. Choose the option that says Ask us to step in and help, then click Continue.
4. Select your reason for asking eBay to step in, and add any details that we might need to know when reviewing your case.
5. Click Ask us to step in.
Ebay will then review the case and decide on the best outcome within 48 hours.